PA
Agent Creates
A
Star-Studded Niche
by
Travel Trade Magazine, October 2002
Susan Helfrich, Director of Cruise Events, Richboro, PA, has an interesting and rather glamorous niche: she
creates, designs and arranges cruises for celebrities from noted actors,
chefs, race car champions, fitness
experts to sail with their fans.
Helfrich, who has been selling
travel for 20 years, has been arranging these celebrity cruise events since
1998, thanks to a little serendipity and a lot of perseverance and
creativity.
In the late 1990s, Helfrich
discovered a niche purely by accident.
“I was watching TV one of my
favorite decorating programs on the Discovery Channel. The host had just
completed a decorating project and said off handedly to his clients and
audience, ‘We should all go on a cruise and celebrate.’
“I immediately ran upstairs
to my computer, found a contact and then sent him a letter every two
weeks for the next three months, reminding him of his comment.
Each letter was different and
creative, said Helfrich, without revealing any of her trade secrets.
Finally, his lawyer responded.
It turned out that they had been having problems with his mail departments
which had been changed three times. The lawyer was amazed that Helfrich’s
letters ever made it.
“Persistence is my middle
name,” said Helfrich.
As it turned out, the host not
only agreed to participate in the cruise, but also brought a camera crew on
board and shot a program for the Travel Channel wonderful publicity for all
involved.
The success of that cruise
encouraged Helfrich, a CLIA member, to keep pursuing what soon became her
specialty. Earlier this year, for instance, an actor from a Sci-Fi TV series
sailed the ‘Western Caribbean aboard Holland America’s ship, the Maasdam.
The cruise included three
exclusive seminars led by the actor, who discussed surviving cancer through
diet and lifestyle changes; how he managed to survive in Hollywood after
coming from the “Hayfields of Montana”; and what he learned about being
a single, hands-on parent.
A private cocktail party and
private autograph session rounded out the fun. Private photo sessions are
also available for a nominal charge.
Helfrich still uses her letter
writing campaigns to persuade celebrities to come on board “plus one
celebrity will tell another how much they enjoyed the cruise experience,
they call me, and it takes off from there.”
“I’ve found that my groups
consist of mainly first time cruisers who say it’s the best vacation
they’ve had.”
Helfrich stresses that the
Exclusive Seminars with the celebrity can’t be purchased once passengers
are on board though some have tried to do so.
“I tell them that next year
they can reserve the cruise with us and be a part of all the celebrities
Exclusive Events.”
Helfrich works with Holland
America, Princess Cruises and Carnival, but said she is open to working with
other lines.
She promotes the cruises by
“direct marketing to the celebrity’s market” via fan clubs, etc. One
marketing tool: mailing an invitation to a prospective cruiser from the
celebrity requesting their presence at an onboard cocktail party. The
invitations are already going out for the Sci-Fi actors second annual
Caribbean Cruise on HAL’s Zuiderdam sailing January 2003.
Helfrich uses the Web in her
marketing efforts and also direct mail.
Clients come from all over the
country and the world. Our last
celebrity cruise attracted clients from Australia, Italy, England, Finland,
the U.S. and Canada.
“People fly from all over.
This year, we had a huge number fly in from Germany.
For those clients who opt to do
so, Helfrich will provide E-mail addresses of fellow cruisers
– something foreign cruisers particularly appreciate. They are also
seated at dinner with their fellow countrymen so they’ll feel comfortable
in conversing.
‘While being in the presence
of the person’s favorite celebrity is a high point of the cruise, Helfrich
said there’s something more that the fans get which is hard to convey.
“Where else will you find so
many compatible cruise mates with the same interests? 80% to 85% of them are
single, and although we don’t advertise this fact, this leads to many
lasting friendships. Cruisers have a chance to sit back and look around and
see who they would like to have lunch with, go on tour with, and spend time
with. It’s easy to start a conversation with someone new because they can
talk about the seminar that they just listened to. On our last celebrity
cruise, a girl from Virginia became friendly with a guy from London. She’s
continued the friendship, just returned from visiting him for 3 weeks while
they explored England and they have rebooked the 2nd annual
celebrity cruise for 2003, but this time as a couple, instead of two
singles. “This is a very common story that gets repeated over and over.”
They also have the chance to network and increase the size of their Rolodex,
as well as establish lifetime friendships.
“At the end of the cruise,
people are thanking me. They make me feel like a celebrity when they hug me
and say, ‘I’ve wanted to meet that celebrity since I was a little girl
and now, I’ve spent a week in the Caribbean with him. You’ve made my
dreams come true. Thank you for making this possible for me.’ Or ’I
came on this cruise alone and I’m going home with five new best friends
and we’ve already made plans to get together.”